Linked Refund

Overview

A linked refund on terminals typically refers to the process of refunding a payment transaction that was made using a credit or debit card on a point-of-sale (POS) terminal. Linked refunds are used to associate the refund with the original transaction, which helps in maintaining accurate records and providing a seamless experience for the customer. Here's a general guide on how to perform a linked refund on a terminal with our APIs:

Understanding Refunds: A Brief Overview

A refund transaction serves as a method to reverse a previously processed sale transaction. It's important to note that a refund transaction is considered a reversal only if it falls within the same batch or settlement funding day as the original sale. Both the initial sale and the refund transactions will be reflected on your account statement.

When conducting a refund transaction, please ensure that it adheres to or falls within the specified Daily Refund Limit.

Processing a Linked Refund with POS and Microservices

This process outlines the steps involved in processing a linked refund using an integrated mode with a Point of Sale (POS) system and microservices:

Step 1: POS Initiates the Refund Request Using API

Step 2: Preparing to send the refund intent to a device

Once you've created the refund intent, use that intent Id to call the process endpoint to send it to the device.

Step 3: The devices receives the request

The payment device receives the payment request from the microservice. It processes the request, verifies the details, and ensures that the refund is within the specified daily refund limit.

Step 4: Notification to the POS

In this final step, the POS system receives a notification, either through a callback/postback mechanism, containing detailed information about the refund request's outcome. This notification confirms whether the refund was successful or if any errors were encountered in the process.